Lyle & Scott True Black Andrew Polo Shirt

UK Free Next Working Day Delivery On Orders Over £70

Returns

If you are not happy with the goods you have received, you 30 days from the date of receipt to return your order to us, provided they are in the original resalable brand new fully tagged condition they were sent in.

Once returned you will be entitled to a credit for an exchange or a refund.  We will not be able to exchange or refund items which appear to have been worn, washed, tags removed or not in the original condition sent, these will be returned at the customers expense.

Customers who bought from one of our partner websites LOVE THE SALES, DEBENHAMS or SECRET SALES must NOT use the Reveni service for their return and instead use our partners return policy to send their order back.

For customers that bought direct from the Nova Clothing website we have a brand new service called REVENI, this allows Instant Refunds via bank transfer, money will be received in seconds, and Instant Exchanges where the new item will be sent out straight away before you send back your unwanted item. We would highly recommend our customers to use the service below for their returns. 

Please use the link below to organise your return:

https://returns.reveni.io/nova-clothing

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.

If you are approved, then your full refund of your original payment will be processed, and a credit will automatically be applied to your original method of payment.

All refund are processed within 3 working days of receiving your return.

Shipping

Buyers are responsible for return shipping costs, if the item is received damaged or not as described, or you receive the wrong item please contact our customer service team and send pictures of the item/damage.  Once confirmed we will arrange a pre-paid label for your return.

To return your product, you should mail your product to:

Nova Clothing Returns

Unit 3A Harrison Road

Dundee

DD2 3SN

United Kingdom

Please use the return form received if you are not using the Reveni service to note your order number and reason for return, if you have misplaced or not received a returns form please include a note with your order number and confirm if you want an exchange or refund.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance as it is the customers responsibility to return the item back to us safely and we are not responsible for returns that do not arrive.

We accept all major credit cards and offer Klarna, Laybuy and Paypal credit payment options.